Winners have emerged in the 2017 Nigeria Customer Service Awards (NCSA).
Nigeria Customer Service Awards (NCSA) now in its fifth edition, is a strategic move to applaud companies who have been dogged in proffering excellent service in their various sectors to Nigerians. This is being done by extensive research (mystery shopping). The touch point includes – company service or product process, staff attitude, ambiance, turn around time, product and services knowledge. The research covers five regions and the report was presented to the winners to see where they perform better and where they also need to work on.
Best Customer Service Companies In Nigeria 2017 Winners
- Zenith Bank – Best in Banking and Finance
- Total Nigeria – Best in Oil and Gas
- DHL – Best in Courier Service
- Wakanow – Best in Travel and Tour
- Berger Paint – Best in Painting Product and Services
- Airtel – Best in Telecoms
- Halogen Security – Best in Security Services
- Stanbic IBTC pension – Best in Pension Fund Administrator
- Leadway Assurance – Best in Insurance Services
- Dana Air – Best in Local Airline Services
- VFS Global – Best in Visa Processing
- Peoples TV – Most Promising Television Station
- Konga.com – Best in E-commerce
- FBN Mortgage – Best in Mortgage Bank
- Sifax – Best in Logistics Service
- HealthPlus – Best in Pharmaceutical Store
The Conference was themed: “Customer Experience Management in Nigeria“.
Customer experience management expert and convener of the Customer Experience Management Conference Dr. Aliyu Ilias amongst other key speakers emphasized on the importance of customer journey mapping and touchpoint, customer engagement, the 21st century contact centres and the use of data in promoting customer experience and loyalty to Service providers. Dr. Aliyu opines that excellent service does not happen by chance. It is however, a result of an organisation’s deliberate and strategic design.
Kelechi Erondu and Kelechi Emmanuel Okeke were awarded as the 2017/2018 Nigeria customer service Ambassadors for their immense role in promoting customer service and consumer rights in their communities.
