Lagos State Government Launches ‘Citizens Gate’

The mobile app, known as Citizens Gate under the Citizens Relations Management (CRM) initiative has been launched by the Lagos State Government to facilitate interaction and provision of services between government and the citizens from the comfort of their homes and offices without necessarily paying a visit to government establishments where such services are being provided.

Citizens Gate can be accessed via www.citizensgate.lagosstate.gov.ng and can be downloaded from Google play store and Apple store both on Android and iOS, enabling the Lagos State Government to acknowledge problems and issues, which would be investigated, worked on and resolved efficiently and timely.

Citizens Gate would also improve the State budget thus making planning a lot easier and preventing waste and encouraging savings that will aid in provision of more services and development, the platform would further help government to determine which programme of the State is working and whether to replace or improve on any programme for efficient and effective service delivery to the people.

The platform has been designed initially to accommodate 22 MDAs of the State government and same will be scaled up to cover all MDAs in the near future.

Government officials have been trained to be in charge of the platform in all the initial MDAs, while citizens with no access to internet can call the Command Centre on 767 and a ticket will be issued instantly on their behalf.

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